Welcome, Guest Login

Support Center

Why my UPS turns off after 5 minutes?

Last Updated: Dec 30, 2015 02:31PM COT


 

The following article applies for the models listed below:

UPS Interactive: SL Series (except the SL-1011 model)
UPS Interactive: FX series (FX-650LCD, FX-900LCD, FX-1500LCD, FX-2200LCD).


TOPICS:

What is "Greenpower"?

Exceptions





What is "Greenpower"?

The Greenpower Function is a process that allows the UPS to turn OFF after 5 minutes of being in battery mode. 

 
The Greenpower feature is activated when the total load on the UPS is equal or less than 10% of the UPS capacity, therefore if the devices connected consume less than 10% of the UPS capacity it will shut off in 5 minutes.
 
If your UPS has those symptoms, you must connect another device to increase the 10% Watt capacity in order to deactivate the Greenpower function. Every time the UPS is below this requirement, the Greenpower function will be enabled.


As an example, here are some model capacity and minimum watts require to disable Greenpower:
 

For SL Series:

(Model SL-5xx)  500VA /250 Watts = 25 watts.

(Model SL-7xx)  750VA/375 Watts =  38 watts.

For FX Series:

(Model FX-15xx)  1500VA /750 Watts = 75 watts.

(Model FX-22xx)  2200VA/1100 Watts =  110 watts.

 


 

Exceptions


Also this feature can be disabled by cutting the Resistor R15A (R10C on FX-1500LCD), however this will VOID the Warranty of the UPS. Here are the pictures and tables regarding where you could find that resistor on the MotherBoard of each UPS and which units cannot be disabled the Greenpower by hardware.
 

Models Series Number Affected How to disable the Greenpower by hardware
SL-800UL 51 1X X XXXXX Remove R15A / Voids warranty
CL 750B 41 X X XXXXX Remove R15A / Voids warranty
FX-1500LCD 71 1X X XXXXX Remove R10C / Voids warranty
FX-2200LCD 81 1X X XXXXX Cannot disable the Greenpower
XTP-501 41 1X X XXXXX Cannot disable the Greenpower
FX-1500LCD-U 73 1X X XXXXX Cannot disable the Greenpower
FX-2200LCD-U 83 1X X XXXXX Cannot disable the Greenpower
FX-1500LCD-C 73 1X X XXXXX Cannot disable the Greenpower
FX-2200LCD-C 83 1X X XXXXX Cannot disable the Greenpower


* Models with Greenpower Feature enable and How to disable it 

 
* NOTE: NOT ALL FX series has the Greenpower feature.  Models produced BEFORE Feb 2015 have this Greenpower function enabled. After that date it has been removed. For more assistance, please ask Forza Tech Support.


Pictures for SL Series:
 

 

R15A

 

Pictures for FX Series:
 

Resistor R15A on FX-650
 

Resistor R15A on FX-900LCD

Contact Us

  • Email Us
  • Live Chat!
techsupport@nexxtsolutions.com
http://assets2.desk.com/
false
assistly
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete